Augustine Travel

General Terms and Conditions

Below terms and conditions may vary according to the mode of payment used.

These General Terms and Conditions (“GT&Cs”) govern your use of the website, mobile website,or application (collectively, the “Site”) operated by Augustine Travels India Private Limited, and apply to all bookings made through the Site. By accessing or using the Site, or by making a booking, you agree to be bound by these GT&Cs and the terms and conditions of the relevant Travel Providers. These GT&Cs incorporate by reference the Privacy Notice and Cookies Policy set forth at the end of this document. These GT&Cs are effective as of November 11, 2025, and supersede all prior versions.

1. Introduction and Acceptance

  • 1.1 These GT&Cs, together with the terms and conditions of the relevant Travel Providers, apply to any booking you make through the Site.
  • 1.2 The Site is available only to individuals over 18 years old (“you” or “your”) for private, noncommercial use. By making a booking, you accept these GT&Cs and the applicable terms of the
    relevant Travel Providers.
  • 1.3 You may not transfer any rights or obligations under these GT&Cs without our prior written consent, which may only be denied on objective grounds. We may transfer our rights or obligations without your consent, including assigning them to affiliated companies to facilitate the provision of Travel Services and/or Other Services.
  • 1.4 For specific conditions related to your travel contract, refer to the relevant sections of these GT&Cs or contact us via email.

2. Who We Are

  • 2.1 The Site is owned and operated by Augustine Travels India Private Limited, a company incorporated in India with company number U52291DL2024PTC438633, GST number 07ABBCA6413E1Z4, and registered office at 1/16 FF Tilak Nagar, New Delhi 110018, India (not open to the public).
  • 2.2 Services on the Site are provided by Augustine Travels India Private Limited and its affiliates (collectively, “us,” “we,” or “our”) and our Travel Providers. We act as a reseller for an IATAaccredited agent.

3. How to Contact Us

  • 3.1 You may contact us via our Help Centre, by telephone at 9911142245, or by email at u2us@augustinetravels.com.

4. Definitions

  • 4.1 The following definitions apply to these GT&Cs:

(a) Account: The account automatically created for you on the Site during your first booking, allowing you to manage bookings, contact us, and access other features.
(b) Booking Number: A unique 10- or 11-digit number identifying your booking.
(c) Confirmation Email: The email confirming your purchase, containing all relevant booking information.
(d) Company: Augustine Travels India Private Limited and any subsidiary, affiliate, or entity directly or indirectly owned, controlled by, or under common control with Augustine Travels India Private Limited.
(e) Help Centre: The section of the Site providing travel information, booking management tools, and contact details.
(f) Intermediation Fee: The fee we charge for mediation services, including any issuance fees.
(g) Other Services: Non-travel services such as travel insurance, guarantees, or benefits.
(h) Post-Booking Services: Services added after booking, such as additional baggage, seat selection, online check-in, or airport transfers.
(i) Site: Our website, mobile website, or application.
(j) Travel Services: Services such as flights, hotels, trains, or car rentals.
(k) Travel Providers/Suppliers/Travel Service Providers: Entities providing Travel Services, including airlines, railway companies, tour operators, hotels, hotel chains, aggregators, and vehicle suppliers.

5. Contracts and Services

  • 5.1 Our Intermediation Service and Purchase of Travel Services

  • 5.1.1 Through the Site, we provide search and intermediation services for Travel Services and/or Other Services, acting as an intermediary for your selected purchases.

  • 5.1.2 A purchase is any confirmed order for Travel Services and/or Other Services with an obligation to pay.

  • 5.1.3 Unless otherwise stated, purchases of Travel Services are contracted directly with the Travel Providers. We do not enter into the contractual relationship for such services unless expressly indicated.

  • 5.1.4 When booking via the Site, the contract is between you and the Travel Providers, not us, unless otherwise indicated. For claims related to Travel Services and/or Other Services, we act solely as an intermediary, and the Travel Provider bears ultimate responsibility.

  • 5.1.5 We assist in procuring Travel Services and/or Other Services on your behalf, subject to the Travel Providers’ terms, which may limit or exclude liability. You must review the applicable Travel Providers’ terms, particularly regarding cancellations.

  • 5.1.6 By using the Site, you authorize us to act as your representative in procuring services from Travel Providers and processing payments, charging our Intermediation Fees accordingly.

  • 5.1.7 Your contract with us for intermediation services is separate from your contract with Travel Providers.

  • 5.1.8 Prices displayed include Intermediation Fees. Additional products/services will be detailed before purchase.

  • 5.1.9 Intermediation Fees are non-refundable, as they compensate for services fulfilled upon booking confirmation, except in cases of our error.

  • 5.1.10 In the India, for bookings paid with an Indian credit card or without insurance, services are provided by Augustine Travels India Private Limited.

     

5.2 Booking Process

  • 5.2.1 After completing the booking process, you will receive an email confirming receipt and processing of your request.
  • 5.2.2 Upon confirmation with Travel Providers and payment processing, you will receive a Confirmation Email with the Booking Number, at which point the contract forms.
  • 5.2.3 Confirmation is subject to Travel Provider approval and full payment.
  • 5.2.4 If the order cannot be processed, we will notify you via email. Contact us immediately with any concerns.
  • 5.2.5 Your Account is created automatically using the email and name provided in your first booking. Set a password via instructions or the “Forgot Password” option. Maintain accurate information; you are responsible for Account security.
  • 5.2.6 We reserve the right to cancel fraudulent bookings and will attempt to contact you or your bank.
  • 5.2.7 The Confirmation Email formalizes the agreement and is stored in our records for access upon request.
  • 5.2.8 All bookings are paperless; no physical tickets will be issued.
  • 5.2.9 We may create a virtual email for managing specific bookings.
  • 5.2.10 Optional or special requests (e.g., meals, disabled facilities) are passed to Travel Providers but not guaranteed. Confirm directly with Providers. Such requests may delay ticketing and risk price increases or unavailability.

5.3 Price

  • 5.3.1 Final prices, including breakdowns, are confirmed before you click “ACCEPT AND PURCHASE.”
  • 5.3.2 If payment issues arise (e.g., invalid card, erroneous fare), we will notify you within 48 hours (or 24 hours if travel is within 48 hours) and provide instructions.
  • 5.3.3 Prices use daily exchange rates and may vary. Taxes fluctuate accordingly. Rates are fixed at purchase start and apply to modifications/cancellations.
  • 5.3.4 For post-pay bookings or currency conversions, your card provider’s rate applies.
  • 5.3.5 Banks may charge foreign transaction fees; we are not liable.
  • 5.3.6 Prices include GST where applicable, varying by destination and customer type.
  • 5.3.7 Obvious pricing errors are not binding; we may cancel and refund, or offer the correct price.

5.4 Payments

  • 5.4.1 Use only accepted payment methods listed on the Site.
  • 5.4.2 Confirmation requires payment receipt.
  • 5.4.3 You authorize us to use payment details for purchases, refunds, and Post-Booking Services. Details are encrypted per PCI standards.
  • 5.4.4 Invalid payments: We provide instructions; failure to comply may prevent processing, with no liability on our part.
  • 5.4.5 Some airlines charge directly; payments may appear separately.
  • 5.4.6 Enter card details per order for security.
  • 5.4.7 Additional fees may apply for certain methods (e.g., corporate cards), detected automatically.
  • 5.4.8 If paying with another’s card, you confirm permission; documents may be sent to the cardholder.
  • 5.4.9 Payment details must belong to you; you accept responsibility.
  • 5.4.10 Cancellations/refunds depend on Travel Providers’ rules. Contact us before chargebacks; we reserve dispute rights.
  • 5.4.11 Request invoices during booking or later (limited details post-issuance). Invoices cannot be modified post-issuance due to tax rules; use Confirmation Email as proof.

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